Patient non-adherence can come in many forms: unwillingness to follow a course of therapy, repeated missed appointments, rejecting treatment recommendations, reluctance to take medications, refusal to provide information or chronic late payments. If left unchecked, such conduct may result in litigation. The objective of this presentation is to empower nurses with strategies to not only recognize these patient behaviors but also take steps to reduce the likelihood of malpractice claims. Using selected claim scenarios, RNs and LPNs/LVNs can examine their own current risk control practices in relation to the claims and losses experienced by their peers.
- Understand the factors that determine patient adherence.
- Recognize the role that the patient, external factors and providers play in patient adherence.
- List the leading techniques for dealing with non-adherent patients.
- Identify key risk management tools that RNs, LPNs/LVNs, and NPs can incorporate into their practice to help promote patient adherence.